Service updates

We are continuing to deliver your parcels using best efforts wherever we can. Due to the COVID-19 outbreak we have had to suspend some of our services and our service guarantees. Every effort is being made to ensure we keep you, our customers and our people safe, as we attempt to deliver the best possible service that we can in these extraordinary circumstances.

Service Issues: Last updated 15:37 04/01/21

Suspension of Sameday Collections
Due to the current situation, we have unfortunately had to suspend sameday collections across the UK until further notice to ensure that all items get delivered.

Ad-hoc Collections
Please note that due to the high number of collection bookings, the next available date will always be shown when booking online. This enables us to effectively manage volumes and ensure our people can operate safely.
We apologise for any inconvenience this may cause and would like to thank you for your patience and understanding during these challenging times.

We apologise for any inconvenience this may cause.

Snow - Delays at Belfast Airport
Heavy snow across Northern Ireland has closed Belfast Airport for a period this morning and this has impacted our connections to deliver parcels to the following postcode areas;
All BT postcodes
We have therefore had to remove the service guarantee for these postcodes for today. We apologise for any inconvenience this may cause.

Service Issues: Last updated 16:10 03/12/20

Important Notices:

  1. All countries across Europe are now under a suspension of service guarantee for delivery speed delays from 16 March 2020 due to the Coronavirus (COVID-19) situation.     
  1. Most of our European partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  1. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  1. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here
  1. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 

Important Notices:

  1. All countries globally are now under a suspension of service guarantee for delivery speed delays from 18 March 2020 due to the Coronavirus (COVID-19) situation. 
                  
  2. Most of our global partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.

  3. If, as a result of regional or business closures, our partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.

  4. We advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here

  5. Following the recent COVID-19 changes, we have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in our network until such time as they can be despatched. These countries and  frequencies can be found in the panel below.  We anticipate over the coming weeks for frequencies to improve and for parcel delivery speeds to also improve to normal levels. 


Loading...