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PO Boxes and BFPO

Send It Now can only deliver Shipments to a full street address. We are unable to deliver PO Box addresses and BFPO addresses. If a Shipment is collected and returned for this reason, no refund will be given and a return surcharge will be charged as per the Client's schedule of Charges. For full details please refer to our terms and conditions.

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Goods Cover Terms & Conditions

  1. Terms & Conditions Relating To Goods Cover

    1. Goods Cover is the financial value which your Shipment is protected up to in relation to loss or damage in transit. Please note that the level of Goods Cover selected by you will affect the maximum value of a claim that you can make against Send It Now (For example if your Shipment is lost or damaged).
    2. Each Shipment includes £50 of Goods Cover as standard. The exception being Shipments which relate to Prohibited / Restricted Items, where no Goods Cover is offered.
    3. You can buy additional Goods Cover for an additional fee which is payable at checkout.
    4. Goods Cover can be purchased in a range of values until your Goods Cover reaches a total value of £1000. Cover can be added in set increments of £100/£250/£500/£750/£1000 charged at 4% of the selected Goods Cover value. In such circumstances (where maximum Goods Cover has been selected), the maximum value which Send It Now will pay for loss and damage on production of proof of value will be £1000. Accordingly, Send It Now does not advise sending any Shipment valued at over £1000 as no Goods Cover can be offered over this value. A claim will only be entertained up to the covered maximum.
    5. For further details on the carriage of Restricted Items and Prohibited Items, please see the restrictions guide. For further information on the level of claims you can make against Send It Now and Send It Now’s limitation on liability, please see section 2 below.
  2. Limitation Of Send It Now Liability Relating To Goods Cover

    1. Send It Now’s liability to you is subject to the exclusions listed in this section. This means that, with certain exceptions, the maximum amount of a claim that you can make against Send It Now will be limited in value.
    2. Nothing in this section seeks to limit Send It Now's liability to you for claims relating to death or personal injury caused by Send It Now’s negligence or for any other liability which cannot be excluded by law.
    3. Send It Now's maximum liability to you is limited to the amount of Goods Cover selected when an order was placed plus the postage fees paid with the Shipment. For example, if a standard order has been placed and no extra Goods Cover has been selected, then that order will have £50 of Goods Cover included. If the cost of the postage was £10, then Send It Now's maximum liability to you in relation to that Shipment will be limited to a total of £60 (being the £50 of Goods Cover plus the £10 cost of postage). In the same example, if Goods Cover was selected up to a value of £200, then Send It Now’s maximum liability would be £210 (being the value of the extra Goods Cover plus the cost of postage).
    4. In any case, to the greatest extent that is permitted by law, Send It Now hereby limits its liability to the direct losses suffered by you (unless expressly stated otherwise in these terms of use). Accordingly, we will not be liable for any claim for loss of profit, loss of use of an item, loss of revenue, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of, or in relation to, the service you ordered.

Conditions of Carriage

1. Definitions

www.senditnow.com operates under the SenditNow.com brand, which is a trading name of Royal Mail Group Ltd.

These Conditions of Carriage (UK and International Retail Services) govern the provision of the following Services and any others that SenditNow.com may provide subject to them - express9*, express10*, expressAM*, express24*, express Saturday*, express48*, express48large*, and globalpriority*.

*Guaranteed delivery subject to these Conditions of Carriage - if there is a late delivery then the Customer will get a refund of the whole or a proportionate part of the Consignment Charges paid. Delivery time begins from your chosen date of collection (even if we collect earlier from your nominated address) - see Condition 13.1.2.1.

SenditNow.com agrees to provide the Customer with the Services selected by the Customer, as available from time to time, for the conveyance of a single Consignment on the following Conditions.

In these Conditions the following expressions shall have the following meanings:

  • 1.1 "Collectable" means something which has appreciated in value either due to its scarcity or due to it being no longer in production.

  • 1.2 "Conditions" means these Conditions of Carriage (UK and International Retail Services).

  • 1.3 "Consignment" means any one or more Parcel(s), sent at one time by the Customer from an address in the UK to another address in the UK or to an address not in the UK.

  • 1.4 "Consignment Charges" means the basic charges payable to SenditNow.com by the Customer for the carriage of a Consignment, but shall exclude any charge(s) payable for enhanced compensation as referred to Condition 13, or any other charges.

  • 1.5 "Customer" means the sender of a single Consignment making payment otherwise than through an account held with SenditNow.com.

  • 1.6 "Data Controller" has the meaning given in the Data Protection Legislation.

  • 1.7 "Data Protection Legislation" means Regulation (EU) 2016/679 of the European Parliament And Of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

  • 1.8 "Despatch" means the time when the Customer hands a Consignment to a representative or agent of SenditNow.com for conveyance and delivery under the Services and "Despatched" shall be construed accordingly.

  • 1.9 "Despatched Documentation" has the meaning given in Condition 7.1.

  • 1.10 "Excluded Goods" means items that are excluded from compensation cover. These include fragile goods (including ceramics, glassware, lighting, TV/PC monitors and musical instruments), valuable goods (including antiques, Collectables, jewellery, diamonds and other precious stones and watches), money, tickets (including lottery tickets and tickets for any form of transport), perishable foodstuffs and articles, or any other item which is inherently particularly susceptible to loss or damage, or the market of which is particularly variable, and any other excluded goods described under the heading "Compensation Exclusions" (or similar expression) on SenditNow.com which may be updated by us from time to time.

  • 1.11 "International Deliveries" means any deliveries to an address outside the UK. SenditNow deliveries to the Channel Islands are classified as International Deliveries.

  • 1.12 "Notification Service" means a service which SenditNow.com makes available to Customers who have opted in, whereby SenditNow.com agrees to notify a Recipient (for whom a valid mobile phone number and/or email address has been provided by the Customer), by SMS and/or email of certain details relating to the delivery and Despatch of Consignments.

  • 1.13 "Parcel" means a package (which includes its contents) sent under any of the Services.

  • 1.14 "SenditNow, SenditNow.com and www.senditnow.com" means Royal Mail Group Limited, and its appointed sub-contractors and agents.

  • 1.15 "Personal Data" has the meaning given to it in the Data Protection Legislation.

  • 1.16 "Privacy Policy" means SenditNow.com’s policy as may be updated from time to time as identified under the heading "Privacy Policy" (or similar expression) on SenditNow.com.

  • 1.17 "Process" as used within clause 15.8 has the meaning given in the Data Protection Legislation and Processing and Processes shall be interpreted accordingly.

  • 1.18 "Prohibited Goods" means items which cannot be sent using the Services as identified under the heading "Prohibitions and Restrictions" (or similar expression) on SenditNow.com which may be updated by us from time to time and those items defined as dangerous or hazardous by regulatory bodies governing transport by road, rail, sea or air in any legislation, regulations or guidelines which are unlawful to be carried.

  • 1.19 "Recipient" means the person or persons to whom a Parcel or a Consignment is addressed.

  • 1.20 "Restricted Goods" means items which can be sent using the Services but subject to certain restrictions and/or requirements as identified under the heading "Prohibitions and Restrictions" (or similar expression) on SenditNow.com which may be updated by us from time to time.

  • 1.21 "Services" means any and all of express9, express10, expressAM, express24, express Saturday, express48, express48large, and globalpriority and any other services provided subject to these Conditions of Carriage, details and specific service features of which can be found on SenditNow.com.

  • 1.22 "UK" means England, Scotland, Wales, Northern Ireland, the Isle of Man and the Isles of Scilly.

  • 1.23 "UK deliveries" means any deliveries to an address in the UK.

  • 1.24 "Undeliverable" means that SenditNow.com has been unable to deliver a Parcel or Consignment, or in its opinion considers that the circumstances are such that it should not attempt a delivery(ies).

  • 1.25 "Working Day" means any day other than a Saturday, Sunday (save for any Saturday and/or Sunday on which SenditNow.com has agreed to make a delivery), Sunday, Bank and Public Holiday, Good Friday, Christmas Day and Boxing Day or any other day on which the SenditNow.com network is closed. It also means the equivalent in the country of destination or any intermediate country.

2. Contacting Us and Complaints

  • 2.1 If you have questions or complaints regarding the Services, please contact us by clicking on the Contact Us button found on SenditNow.com.

3. Delivery to an address

  • 3.1 SenditNow.com undertakes to deliver to the address specified on the Consignment or in the Despatch Documentation, not to a Recipient, except for International Deliveries in some countries where delivery will be made to a local post office or postal depot.

  • 3.2 In respect of UK deliveries, if delivery cannot be completed at the specified address then:


    • 3.2.1 SenditNow.com may at its discretion attempt to deliver the Consignment to an alternative address being either: (i) a neighbouring address; or (ii) a local Post Office branch, where it can be collected during the next 16 days; and

    • 3.2.2 if the Consignment is delivered to an alternative address, a customer contact card will be left at the specified address which has been completed with sufficient details to enable the Recipient to recover the Consignment; and

    • 3.2.3 the Customer agrees that such delivery shall constitute delivery to the address specified as the delivery address on the Consignment.

  • 3.3 SenditNow.com does not undertake to intercept a Consignment in transit before delivery has been attempted.

  • 3.4 SenditNow.com shall not be liable in respect of any Consignment delivered to the delivery address or other address, where any person misrepresents his authority to receive the Consignment on the Recipient's or Customer's behalf; or where SenditNow.com is delivering it in accordance with instructions from, or purporting to be from the Recipient or the Customer.

  • 3.5 When delivering a Consignment, if the particular Service provides for it, SenditNow.com will request the person who accepts delivery (not necessarily the Recipient in person) to sign an acknowledgement of receipt, which may include signature by electronic means.

  • 3.6 Copies of the receipt referred to in Condition 3.5 above, shall be available (subject to data protection requirements) for a period of six months from the date of delivery, upon payment of the relevant charges as published by SenditNow.com from time to time.

  • 3.7 PO Box addresses are not acceptable as delivery addresses for any of the Services, unless designated as such at www.SenditNow.com.

4. Maximum sizes and weights

  • 4.1 The size of each Parcel for UK deliveries must not exceed 3 metres (5 metres for express48large) length and girth (measured around its thickest part) combined and 1.5 metres (2.5 metres for express48large) in length.

  • 4.2 There is no limit to the weight of a multi-Parcel Consignment but individual Parcels must not exceed 30kg. All Parcels must comply with the size and weight limits of the country of destination. Current size and weight limits are available at SenditNow.com.

5. Restricted and prohibited goods

  • 5.1 Prohibited Goods and Restricted Goods are described on SenditNow.com

  • 5.2 The Customer is responsible for ascertaining if the contents of any Parcel is prohibited or subject to restrictions or specific requirements either within the UK or the country of destination for International deliveries (e.g. particular packaging) by referring in the first instance to SenditNow.com and must comply with all specified requirements.

  • 5.3 The Customer must not send or attempt to send a Parcel or Consignment containing any Prohibited Goods by any of the Services or send or attempt to send a Parcel or Consignment containing any Restricted Goods by any of the Services unless the Customer complies with the restrictions and specified requirements set out on SenditNow.com. If the Customer does send or attempt to send a Parcel or Consignment containing such Prohibited Goods or Restricted Goods the Customer may be liable to prosecution and shall indemnify and keep indemnified SenditNow.com and its employees, contractors, sub-contractors and agents, against any loss or damage suffered or liability incurred. If a Parcel or Consignment containing any such Prohibited Goods or Restricted Goods is sent by the Customer, SenditNow.com may deal with the Parcel or Consignment in its sole and absolute discretion (without incurring any liability whatsoever to the Customer or Recipient) including destroying or otherwise disposing of such Parcel or Consignment in whole or in part or returning the Parcel or Consignment to the Customer, and shall be entitled to charge the Customer with the cost of disposal and all other costs reasonably incurred and additionally the sum of £20, (or such sum as may be specified on SenditNow.com) if it chooses to return the Parcel or Consignment or any part of it.

  • 5.4 SenditNow.com may, acting reasonably, add or remove items from the definition of Prohibited Goods or Restricted Goods (and may vary any applicable restrictions) without notice, but will endeavour to make the details of any such additions or deletions available at SenditNow.com.

  • 5.5 The Customer shall be liable to SenditNow.com, its sub-contractors and its agents for all loss, damage or injury arising out of the carriage of Prohibited Goods whether declared as such or not and Restricted Goods not properly packed and duly labelled (or not in compliance with any other specific requirements) to the extent that such loss, damage or injury is caused by the nature of those goods.

6. International Sanctions

  • 6.1 The Customer must ensure that any Parcel or Consignment the Customer wishes to send by any of the Services is not prohibited under applicable sanctions laws, for example because of its contents, its Recipient or the country to or from which the Parcel or Consignment is to be sent. Sanctions laws includes all laws, regulations and orders imposing sanctions (including trade restrictions and economic sanctions) on countries, individuals or entities. Information about sanctions can be found at SenditNow.com.

  • 6.2 The Customer is responsible for obtaining any licence required under applicable sanctions laws and (upon request) must provide SenditNow.com with acceptable evidence that it has been obtained. SenditNow.com will bear no responsibility if the Customer or the Customer's agents send an item with the wrong licence required under sanctions laws.

  • 6.3 The Customer will indemnify and keep indemnified SenditNow.com, its employees, sub-contractors and agents against any loss or damage suffered or liability incurred as a result of the Customer or its agents not complying with sanctions laws.

  • 6.4 If SenditNow.com has reasonable suspicion that because of its contents a Parcel or Consignment does not comply with sanctions laws SenditNow.com may open that Parcel or Consignment or delay processing and delivery.

  • 6.5 If the Customer sends or attempts to send a Parcel or Consignment which does not comply with sanctions laws SenditNow.com may deal with the Parcel or Consignment in its sole and absolute discretion (without incurring any liability whatsoever to the Customer or the Recipient) including destroying or otherwise disposing of such Parcel or Consignment in whole or in part or returning it to the Customer, and shall be entitled to charge the Customer the cost of disposal and all other costs reasonably incurred, and additionally the sum of £20 (or such other sum as may be specified on SenditNow.com) if it chooses to return the Parcel or Consignment or any part of it.

7. Addressing and documentation

  • 7.1 The Customer shall write the full postal address, including the postcode (or local equivalent) and telephone numbers of both the Recipient and the Customer on each Parcel and Consignment and each Consignment must be accompanied at the time of Despatch by fully completed Despatch Documentation (including service indicators and barcodes) as supplied by SenditNow.com for the Service used. In respect of International Deliveries, the Customer shall write the telephone number of both the Recipient and the Customer on each Parcel and Consignment, and the Recipient's phone number must be a phone number which is local to the destination country.

  • 7.2 The Customer shall ensure that each Parcel and Consignment is adequately packed and labelled in accordance with any requirements set out on SenditNow.com and the requirements of any legislation, regulations and guidelines governing transportation by road, rail, sea or air. Parcels must not in any case be strapped together or bound to another Parcel.

  • 7.3 The Customer shall retain all Customer receipts and/or copies of Despatch Documentation relating to the Despatch as these will be required to support any claim for compensation and/or refund.

  • 7.4 In respect of International deliveries, the Customer shall fully complete, prepare, sign (as appropriate) and attach all documentation as required by HM Revenue and Customs or as required by any overseas customs authority. The Customer recognises that failure to fully complete and sign the customs declaration (where applicable) may result in customs clearance delays and/or loss or damage to a Parcel, for which SenditNow.com bears no responsibility.

  • 7.5 The Customer recognises the right of international customs authorities to inspect packages and documentation and for customs to instruct SenditNow.com or its agents worldwide to open any Parcel for examination and SenditNow.com shall incur no liability of any kind as a result. The Customer authorises SenditNow.com or its agents to complete any necessary documentation for the purpose of customs clearance either in the UK or abroad, but also notes and accepts that SenditNow.com is not legally permitted to complete and/or sign individual customs declarations as this is the responsibility of the Customer.

  • 7.6 In accordance with applicable regulations in various jurisdictions SenditNow.com and its agents may be required to undertake X-ray screening of Consignments and SenditNow.com and its agents shall have no liability in respect of any resulting loss, damage or delay.

8. Service standards and delivery

  • 8.1 Please note that delivery timescales for UK deliveries are extended when delivery is to be made to certain postcodes as specified on SenditNow.com.

  • 8.2 The service standards for each of the Services are as set out from time to time on SenditNow.com and shall apply subject to these Conditions, and in particular 8.3 below.

  • 8.3 For the purposes of calculating service standards:

    • 8.3.1 only Working Days will be counted;

    • 8.3.2 where SenditNow.com attempts to deliver a Consignment to the address shown on the Consignment and for whatever reason delivery cannot be achieved (including unreasonable delay in acceptance at that address) then delivery shall be deemed to have taken place at the time when the Consignment is first presented to that address for delivery or when SenditNow.com joins a queuing or booking in system, if that is in operation at that address; and

    • 8.3.3 where SenditNow.com is directed to hold a Consignment for collection or pending further instructions, (which at its discretion SenditNow.com may do), then delivery shall be deemed to have taken place at the time such direction was made.

    • 8.3.4. where a Recipient uses the Notification Service and instructs SenditNow.com to deliver a Consignment on an alternative Working Day, that alternative Working Day will be deemed to be the date for delivery for the purposes of calculating whether a delivery is late.

  • 8.4 Consignments addressed to PO Boxes where permissible (or the local equivalent) are deemed to be delivered when the Consignment or notification of the Consignment's arrival is placed in the PO Box, or when the notification of arrival is advised by telephone, whichever is the sooner.

  • 8.5 Consignments will only be delivered on Working Days.

  • 8.6 If a Consignment is despatched other than on a Working Day, or after the latest acceptance time on a Working Day, it will be deemed to have been Despatched on the next Working Day.

  • 8.7 Where a Customer has opted into the Notification Service, SenditNow.com shall use reasonable endeavours to provide the Notification Service requested and to deliver any Consignments in accordance with communications made to the Customer and/or Recipient through the Notification Service.

9. Non-delivery

  • 9.1 In respect of UK deliveries, the Customer or the Recipient may request an Undeliverable Consignment be returned to the Customer, a further attempt to deliver it to be made, or otherwise redirected (and the Customer hereby consents to SenditNow.com performing such action) and subject to payment of such additional charges notified by SenditNow.com to the person who makes the request. SenditNow.com will perform such additional service on the terms and conditions set out in these Conditions or other such SenditNow.com terms which govern the additional services, if such is the case.

  • 9.2 In respect of UK deliveries, if an Undelivered Consignment is held by SenditNow.com and is not claimed within 16 calendar days of SenditNow.com leaving notification of its attempted delivery at the delivery address, SenditNow.com shall, where reasonably practicable, attempt to contact the Customer. If this fails SenditNow.com will return the Consignment to the Customer, as long as the Customer has provided a return address. If there is no return address, SenditNow.com is entitled to dispose of the item as it sees fit.

  • 9.3 In respect of International deliveries, if a Consignment is Undeliverable for any reason, SenditNow.com will hold the Consignment for a reasonable amount of time (from 3 days, depending on the service selected) in order for the Recipient to contact SenditNow.com, to arrange collection or redelivery (and the Customer hereby consents to SenditNow.com performing such action) and subject to payment of such additional charges notified by SenditNow.com to the person who makes the request. SenditNow.com will perform such additional service on the terms and conditions set out in these Conditions or other such SenditNow.com terms which govern the additional services.

  • 9.4 In respect of international deliveries, if the Recipient does not contact SenditNow.com within a reasonable amount of time, then SenditNow.com will return the Consignment to the Customer, as long as the Customer has provided a return address. If there is no return address, SenditNow.com is entitled to dispose of the item as it sees fit. The Customer will be liable for any and all costs, charges and fees incurred in returning, storing or disposing of an Undeliverable Consignment, unless the Consignment was Undeliverable due to the fault of SenditNow.com.

10. Charges

  • 10.1 Consignment Charges are set out on SenditNow.com.

  • 10.2 The Customer shall pay to SenditNow.com the Consignment Charges and charges for enhanced compensation required at the time of purchase by the method specified by SenditNow.com. Other charges will be payable in the manner and timescale specified by SenditNow.com from time to time.

  • 10.3 All charges are detailed at SenditNow.com both inclusive of VAT at the appropriate rate and excluding VAT. VAT will in all cases be payable by the Customer. Payment can be made by credit card, debit card, and Paypal.

11. Cancellations

  • 11.1 Subject to Condition 11.2, the Customer may cancel the Services at any time, and receive from SenditNow.com a full refund of the Consignment Charges and any other charges under Condition 10 paid for such Services, by:

  • 11.1.1 contacting SenditNow.com (in accordance with Condition 2) and providing the relevant parcel tracking number connected to such Services; and

    • 11.1.2 following all reasonable instructions received from SenditNow.com.

    • 11.2 The Customer shall be unable to cancel the Services and shall not be entitled to a refund of the Consignment Charges or any other charges under Condition 10 paid for such Services if:

    • 11.2.1 SenditNow.com has accepted the Consignment from the Customer (either by collection from the Customer, or by the Customer leaving the Consignment at a Post Office Branch or a Parcelforce Worldwide depot); or

    • 11.2.2 the label provided to the Customer in connection with such Services has been used.

12. Liability for delay, loss or damage

  • 12.1 Subject to the provisions of these Conditions, SenditNow.com shall pay compensation to the Customer for loss or damage caused by its negligence or that of those for whom it is vicariously liable, and a refund in the case of delay.

  • 12.2 Where Consignment Charges are refunded in accordance with Condition 13, SenditNow.com has discretion to apply refunds in full or in part for delay, loss or damage if only part of a Consignment is delayed, lost or damaged.

  • 12.3 SenditNow.com does not accept liability for any loss of contracts, business, profits, revenue, anticipated savings or any indirect or consequential loss or damage whatsoever or howsoever arising whether from contract, breach of statutory duty, tort (including the negligence of SenditNow.com, its officers, employees, contractors and agents) or otherwise.

  • 12.4 Any compensation payable for loss or damage shall be limited to the repair costs of the items damaged, or if they are lost or damaged beyond repair, the lowest of i) their replacement cost taking account of depreciation for wear and tear; and ii) the actual sale price of the items. In any event, compensation shall not exceed SenditNow.com’s stated limits of compensation as set out, or referred to in Condition 13.

  • 12.5 SenditNow.com shall not be liable (whether for the payment of compensation or refunds or otherwise), for loss, damage or delay to the extent that such results from any acts or omission of:

    • 12.5.1 the Customer or Recipient;

    • 12.5.2 any third party delivery company who is engaged by the Customer to deliver the Consignment to the ultimate recipient; and/or

    • 12.5.3 circumstances outside SenditNow.com's reasonable control, including (without limitation) any adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of public or private highway or from any industrial action whatsoever.

  • 12.6 In addition to other compensation exclusions set out under the heading "Compensation Exclusions" (or similar expression) on parcelforce.com and/or at parcelforce.com/exclusions, SenditNow.com shall not be liable to pay any compensation for delay of, loss of, or damage to a Consignment:

    • 12.6.1 due to latent or inherent defect, vice or natural deterioration of items; or

    • 12.6.2 containing Prohibited Goods or Restricted Goods, (where the relevant requirements have not been observed); or

    • 12.6.3 which is in breach of sanctions laws; or

    • 12.6.4 due to SenditNow.com’s failure to follow "package orientation" graphics (e.g. "UP" arrows, "THIS END UP" markings); or

    • 12.6.5 which is damaged, lost or delayed as a result of the Customer's breach of Conditions 7.1, 7.2 or 7.4.

  • 12.7 SenditNow.com shall not be liable to pay any refund or compensation in respect of Excluded Goods or a Consignment otherwise Despatched in contravention of any provision in these Conditions.

  • 12.8 SenditNow.com shall not be liable in respect of any Consignment where any person has been fraudulent or dishonest in any way in respect of that Consignment or misrepresents his authority to receive a Consignment on the Recipient’s or Customer’s behalf.

  • 12.9 SenditNow.com shall not be liable to pay any refund for delay in delivery if:

    • 12.9.1 the Consignment is addressed to a PO Box address or to a local post office overseas;

    • 12.9.2 the Consignment has been sent to an address which is closed, or which only accepts deliveries at certain times of day or on certain days of the week;

    • 12.9.3 the delivery was attempted on the due day for non-Timed delivery services, even if the attempt was made outside of our advertised delivery or working hours;

    • 12.9.4 the Consignment was not delivered or no attempt was made to deliver the Consignment during the one hour time window advised to the Recipient in our delivery notification service (provided the Consignment was delivered on the due day);

    • 12.9.5 the Consignment(s) are returned to the sender after a failed attempt to deliver to the Recipient;

    • 12.9.6 the Consignment requires collection by the Recipient;

    • 12.9.7 the delay is caused by adherence to SenditNow.com policies regarding, i) the payment of duties and taxes; or ii) the provision of a copy of the delivery record or a copy of the signature obtained at delivery;

    • 12.9.8 there is duty payable on the Consignment;

    • 12.9.9 the Consignment is held up in a customs clearance process, or is seized by a customs or governmental authority or any regulatory agencies;

    • 12.9.10 the Consignment is sent to a BFPO; or

    • 12.9.11 it is indicated on the country-specific information that the delivery guarantee does not apply.

    • 12.9.12 any computer system is affected directly or indirectly by a virus.

  • 12.10 SenditNow.com reserves the right to suspend any of the Services and/or compensation / refund arrangements to specific destinations where it reasonably considers that circumstances beyond its control prevent the provision of a reliable service. SenditNow.com shall have no liability for loss, damage or delay where a Consignment is Despatched to a destination where the Service has been suspended.

13. Compensation Limits and Refunds

  • 13.1 The following limits currently apply to compensation for loss or damage payable under these Services.

    Please note that 'loss' includes partial or complete loss of the contents of a Consignment and 'damage' includes destruction:

    Services Max inclusive cover Max cover with enhanced
 compensation
    Next Day by 9am £50 £2500
    Next Day by 10am £50 £2500
    Next Day by 12 noon £50 £2500
    Next Day £50 £2500
    Saturday £50 £2500
    2 Day £50 £2500
    2 Day Large £50 £2500
    All International £50 £2500

    Note: these are maximums per Consignment.
 Certain items have specific compensation limits as detailed on SenditNow.com.

    • 13.1.1 Compensation up to the maximum inclusive amount set out in 13.1 will be payable for loss of or damage to a Consignment sent under the Services, except where the Customer has paid an additional charge for enhanced compensation, when the limit will be the amount appropriate to the level of charge paid (as advertised by SenditNow.com from time to time), subject to the overall limit.

    • 13.1.2 In respect of late delivery (as defined in Condition 13.2) the Customer may claim a refund of the Consignment Charges paid for the Service selected as set out below, where appropriate, A and B shall have the following meanings:-

  • A. Percentage refund of the Consignment Charges paid if delivered on the appropriate day but not in accordance with the Service


  • B. Percentage refund of the Consignment Charges paid if delivered after the appropriate day.


    Services A B
    Next Day by 9am 100% 100%
    Next Day by 10am 100% 100%
    Next Day by 12 noon 100% 100%
    Next Day n/a 50%
    Saturday n/a 50%
    Two Day n/a 25%
    Two Day Large n/a 25%
    International n/a 25%
  • 13.2 "Late delivery" or "delay in delivery" (or similar expressions) means delivery which is not in accordance with the delivery times advertised for these Services from time to time by SenditNow.com, subject to the provisions of Conditions 8.

  • 13.3 Compensation for the loss of, or damage to a Collectable shall be limited to the price paid by the Customer and shall not exceed the relevant limits set out in this Condition 13.

  • 13.4 SenditNow.com have the right to reject any claims which overstate the value of the contents and make no payment at all towards the value of the contents, although any relevant delay payment may still be made.

14. Claims for compensation and refunds

  • 14.1 All claims for compensation for loss or damage and refunds for delay must be made through the SenditNow.com ticketing system which must be received by SenditNow.com within 30 days measured from the date of Despatch.

  • 14.2 SenditNow.com may make such investigations as it deems necessary to satisfy itself of the validity of any claim and the Customer shall co-operate as is reasonable in the circumstances. In the case of claims for loss or damage, SenditNow.com may take a reasonable amount of time to undertake investigations and search activity.

  • 14.3 SenditNow.com may require the Customer to substantiate a claim by providing any relevant information about the Consignment including proof of Despatch, proof of value, estimates for repair costs, cost price, invoices, weight and nature of the item(s) lost or damaged, serial numbers and IMEI numbers for electrical items. This may include requesting the Recipient to retain all packaging, or obtaining other documentary evidence and/or photographic evidence as requested by SenditNow.com from the Recipient of the Consignment.

    • 14.3.1 Any information requested to substantiate a claim must be made available to SenditNow.com within 21 days of request.

    • 14.3.2 If the information requested is not received within this timescale, SenditNow.com reserves the right to close the claim. Should there be an error in a claim application or the supporting evidence that results in the need to re-issue a cheque, an administration charge of £10.00 will be deducted from the claim amount.

  • 14.4 The Despatch of sensitive data and documents, with contents including but not limited to names, addresses, bank details, signatures and dates of birth is entirely at the Customer's risk and no compensation is available for these items. Data stored on electronic media, for example data disks, hard drives, magnetic tapes or pen drives must be suitably encrypted. The Customer shall indemnify SenditNow.com against all actions, claims, proceedings and judgements together with costs incurred relating to loss, damage or disclosure of such data documents except to the extent that SenditNow.com has been negligent.

  • 14.5 Where a Customer has requested delivery of a Consignment to a third party for the purpose of that third party delivering the Consignment to the ultimate recipient, that third party's acceptance of the Consignment shall be proof that the Consignment was delivered undamaged and in accordance with these Conditions and the Guide.

15. General

  • 15.1 Nothing in these Conditions (nor anything else), shall confer on any third party any benefit, nor the right to enforce any of these Conditions which that person would not have had but for the Contracts (Rights of Third Parties) Act 1999.

  • 15.2 These Conditions will be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matters arising under or in connection with this agreement.

  • 15.3 These Conditions and documents and information on the websites referred to, constitute the entire agreement between SenditNow.com.and the Customer. The Customer acknowledges that in agreeing to these Conditions it has not relied on any representation or undertaking, whether oral or in writing, save as expressly incorporated herein.

  • 15.4 If any provision of these Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Conditions which shall remain in full force and effect.

  • 15.5 Subject to the other provisions of these Conditions SenditNow.com and the Customer agree that they and/or anyone they employ and/or for whom they are responsible will comply with any applicable anti-bribery or anti-money laundering laws and/or regulations in connection with these Conditions and/or related services.

  • 15.6 Where SenditNow.com reasonably considers that the Customer is in breach of 15.5 SenditNow.com may immediately (in addition to any other rights they may have under these Conditions):

    • (a) suspend any of the services and/or compensation/refund arrangements;

    • (b) suspend compensation/refund arrangements;

    • (c) treat any Consignments as Undeliverable; and/or

    • (d) terminate these Conditions any Services and/or any accounts with the Customer

    in each case without incurring any liability on the part of SenditNow.com.

  • 15.7 Where SenditNow.com is in breach of 15.5 the Customer may (in addition to any other rights they may have under these Conditions) immediately terminate these Conditions, any Services and/or any accounts with SenditNow.com by notice unless the breach of 15.5 was

    • (a) by an employee of SenditNow.com who was not a director or senior officer nor acting with the consent or connivance of a director or senior officer; or

    • (b) by an agent or subcontractor of SenditNow.com and SenditNow.com arrange for that person to be removed from all involvement with these Conditions and any related Services within 30 days of SenditNow.com becoming aware of the breach.

  • 15.8 Consistent with the guidance from the Information Commissioner’s Office ‘Data controllers and data processors: what the difference is and what the governance implications are’, SenditNow is Data Controller of the Personal Data it Process in providing Services to the Customer.

  • 15.9 SenditNow.com shall only use the phone numbers, email addresses (and other Personal Data) of Recipients and Customers provided by the Customer: (i) to enable SenditNow.com to provide the Services (including the Notification Service); and (ii) in the manner described in the Privacy Policy. The Customer and SenditNow will comply with their respective obligations imposed by the Data Protection Legislation. If there is any conflict between any provisions in the Conditions of Carriage and the Privacy Policy regarding what SenditNow does with Personal Data then the terms of the Conditions of Carriage shall prevail.

  • 15.10 Subject to clause 15.9, SenditNow.com will only disclose the Personal Data obtained in the course of providing the Services to third parties where it is necessary to do so in order to provide the Services and SenditNow.com will ensure that any such third parties are similarly restricted in their use of the Personal Data.

  • 15.11 The Customer shall ensure that it has the permission of the Recipient to provide any phone numbers and email addresses (and other Personal Data) of the Recipient to SenditNow.com and that such permission entitles SenditNow.com to use the Personal Data in accordance with Conditions 15.9 and 15.10.

  • 15.12 The Customer must inform any Recipient using the Services that their Personal Data will be used in the way described in clauses 15.9 and 15.10.

SenditNow.com operates under the Parcelforce Worldwide brand which is a trading name of Royal Mail Group Ltd. Royal Mail Group Ltd is a company registered in England and Wales, number 4138203, registered office 100 Victoria Embankment LONDON EC4Y 0HQ. VAT registration number: GB243170002

Part of the Royal Mail Group

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