Getting Started

Our aim is to make as easy as possible for everyone, we appreciate some people need a helping had so we have put together this getting started guide.

1. Are you sending something you have sold on eBay?

2. Will you want your parcel collected by the courier?

  1. 1

    Click send a parcel

    On the main navigation is a convenient button to start sending from anywhere on the site.

  2. 2

    Fill in your details

    Which will be saved for the next time you need to send a parcel.

    Then Select Collection

    On collection Parcelforce Worldwide can bring a label, or you can print your own.

    Then Select Drop Off

    Selecting drop off means you will need to print your own label.

    Then import the recipient's details… allows you to grab the information directly from the sale.

    Then enter the recipient's details

    Just like entering your own details.

    …and then the item details

    The items name, value and weight.

  3. 3

    Select the most appropriate service from the list

    Each service is clearly displayed with any relevant information you may need to know, such as how heavy the parcel can be.

  4. 4

    Add to Cart

    Before payment there is another chance to review the order

  5. 5

    Enter Payment Details

    This is also when your discount code can be applied

  6. 6

    Print your labels

    A PDF will be created with your labels

  7. 7

    Attach your labels

    Attach the label to the parcel ensuring that is firmly attached and visible

  8. 8


    The parcel will be collected by a driver. If you have been unable to print a label the driver can print one upon return to the depot.

  9. 8

    Drop off at a Post Office® or Parcelforce Worldwide depot

    Drop off the parcel at a Post Office® or depot and receive a receipt with your unique parcel number.

  10. 9

    Track your parcel

    You will be able to track your parcel using your unique parcel number.