Compensation - Lost or Damaged Parcels

In the unlikely event that your parcel is either lost or damaged, you are automatically covered up to £50 for all services. You can also choose to purchase additional coverage up to £2500 for added peace of mind.

Level of Coverage Additional Cost
£100 £4 exc. VAT £4.80 inc VAT
£250 £10 exc. VAT £12 inc VAT
£500 £20 exc. VAT £24 inc VAT
£750 £30 exc. VAT £36 inc VAT
£1000 £40 exc. VAT £48 inc VAT
£1250 £50 exc. VAT £60 inc VAT
£1500 £60 exc. VAT £72 inc VAT
£1750 £70 exc. VAT £84 inc VAT
£2000 £80 exc. VAT £96 inc VAT
£2250 £90 exc. VAT £108 inc VAT
£2500 £90 exc. VAT £108 inc VAT

Providing the package has been packaged correctly, any compensation payable for damage to an item will be limited to the repair cost. If the item is lost, or damaged beyond repair, an independent agent may be used to supply a replacement - subject to the maximum compensation for the service used, allowing for wear and tear and depreciation where appropriate. The lowest of the cost/sale price will be used to settle a claim and VAT will be reimbursed where appropriate.

Some items are excluded from this cover for further details please see our guide

To submit a claim for compensation please contact us with the heading 'compensation claim', details of the consignment number and the reason for the claim.