Privacy Policy
This privacy policy sets out how senditnow.com uses any personal information that you give us when you use our website. Senditnow.com operates under the Parcelforce Worldwide brand, which is a trading name of Royal Mail Group Ltd.We know that your privacy is very important to you. We make it our business for it to be as important to us.
We may change this policy from time to time, so please check regularly for any alterations.
We aim to be as clear as possible about how and why we use personal information about you on this website. If your questions are not fully answered by the information below, please contact us. We'll be happy to help.
Why we collect personal information about you
To provide you with our online services which are detailed on our website.How we collect personal information about you
We collect information from you in three ways:- Directly from you. We will ask you for collection and delivery details which may include personal information about you.
- From third parties. We may ask for information about you from third parties, for example when we get authorisation for a payment you make using a credit or debit card
- From what you do on our site. This can show us for example which products you use most and least. We may use this information to personalise the site to better meet your needs.
Who sees your personal information?
The personal information we collect through our website will be used within the Royal Mail group of companies.Sometimes we'll share your information with carefully selected third parties outside the Royal Mail Group. We may do this for the following reasons:
- To provide you with a service. Some of our services are provided in conjunction with our business partners, for example when your payment card details are processed through Worldpay® and we'll need to disclose your personal information to them to provide you with the services.
- To protect the Royal Mail group or others. We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person's rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.
How long do we keep your information?
How long we keep your information collected through our website depends on the context in which you provided it. In particular:- We will keep your information that's necessary for us to provide you with a service you have requested or purchased through this website for as long as it takes us to provide that service
- We will keep records of any transactions you enter into on this website for up to six years. This is so that we can respond to any complaints or disputes that arise in that period
- We will keep other information about you if it is necessary for us to do so to comply with the law
Maintaining the information we hold for you
You can request details of all the information we hold about you, including on this website's databases, by contacting the Data Protection Act Services Team at Royal Mail. We will send you an application form which you should complete and return. The charge for this service is £10 for each request. You can contact "the team" by writing to:Royal Mail Group Ltd, PO Box 341, ALDERSHOT, GU11 1WW.
You can of course request at any time that we correct any information we hold about you.
Keeping your personal information secure
We know that your privacy is very important to you and that you take the security of your personal information seriously.We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
Here are some of the ways we protect your personal information:
- Access to our online services is protected by something called SSL 128 bit session encryption. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit encryption is the strongest encryption currently used commercially. However, unless your Internet browser supports 128-bit encryption you will not be able to take advantage of this level of security.
- Off-line, your information is kept securely in our databases and offices. We only allow our employees and trusted contractors access to your information, and then only if they need it for a specific authorised task. The computers on which we store your information are kept in a secure environment.
- We do not store payment card details from this website.
How you can help keep your personal information secure
As you would expect of us, we will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. However, there is a lot that you can do to help keep your personal information safe - not just on our website, but whenever you provide information online.Here are some simple ways you can improve the security of your information:
Use a secure browser
Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit encryption is the strongest encryption currently available, but not all browser versions support it.
Two popular browsers that support 128-bit encryption are:
Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit encryption is the strongest encryption currently available, but not all browser versions support it.
Two popular browsers that support 128-bit encryption are:
- Microsoft Internet Explorer version 5.5 and later versions
- Netscape Navigator version 6 and later versions
How we use cookies
A cookie is a small text file that is saved to the hard drive of your computer when you use a website.Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you 'manually' delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser.
The table below explains the cookies our website uses and what they do.
You can change the preferences on your browser so that your computer doesn't accept cookies from our website or allow them to be updated. Alternatively you can make your browser give you an accept or reject option each time our website tries to create or update a cookie on your computer. Please note:
- Neither of these options will remove cookies that have already been placed on your computer or prevent them from being read. To delete existing cookies you will need to search your hard drive for the relevant cookie files and delete them. But please note - a deleted cookie will often be replaced the next time you visit the website that put it there.
- If your browser is set up to reject application session cookies, some applications on our website will not work.
- Because the Site cookie may contain or refer to some of your personal information we recommend you do not use our website from a publicly available computer.
| Cookie | When is it placed? | What does it contain? | When and why is it read? |
|---|---|---|---|
| Site Cookie | When you first visit our website. | Your current session ID. | We read the information each time you enter our website. This allows us to calculate the number of unique users of, and visits to, our website. |
| Application session cookies | When you use certain applications. | The information varies depending on the application, but the cookies will not contain any information identifying you. | We read the information to make the relevant applications work. |