Packaging advice
www.senditnow.com operates under the Parcelforce Worldwide brand, which is a trading name of Royal Mail Group Ltd
We know how important it is that your parcel is delivered safely and undamaged. Packing your parcel carefully gets it off to a good start.
Everything you send with us must be securely packaged. The points below may help you:
- Wrap each item in the parcel individually
Place all items within an inner box and wrap them in bubble wrap. This takes a little longer, but offers better protection when there’s no movement of contents. When sending printers, ink cartridges must be removed from the printer and packaged separately to ensure other items are not contaminated. - Protect fragile items on their journey
Expanded polystyrene chips; polythene foam; bubble wrap air cushions or crumpled paper around all items is a good cushion against knocks and vibration. - Use a strong outer container
A corrugated fibreboard box with a good quality kraft outer wrapping is best. Sub-standard and damaged cartons can cause problems. - Transporting electrical items
When transporting electrical items - e.g. laptops, DVD players etc - please ensure that they have the original manufacturer's transport screws properly secured and polyblock surrounds are used to ensure that elements/components do not move. - Transporting bikes
Any form of bike, electrical or not, must be completely and securely boxed (handlebars cannot stick out) and be within our maximum size and weight restrictions. - Transporting guitars and other musical instruments
Guitars and other musical instruments should be packaged in a hard case with sufficient internal packaging to ensure that the instrument cannot move during transit. Please note that if the instrument hard case is used as the external packaging then the case itself will be treated as packaging and not contents, as a result the case will not be covered for damage compensation. Any instrument strings should be loosened. Musical instruments will only be covered up to £150 of compensation for loss or damage. - Do not strap multiple boxes together
This may cause them to become damaged. Place all items in one box or send them in separate parcels. - Prevent movement of items in transit
Please ensure that multiple items within a parcel do not touch. - Is the carton strong enough?
The table below may help you choose the most suitable carton material. The letters ‘gsm’ are the standard measurement for paper/card thickness. We also recommend an inner cushioning lining of at least 50mm as further protection against damage. A compensation claim for damage of contents will be deemed invalid if the parcel is inadequately packed or if the packaging is not retained for verification. - Clear, accurate addressing
Using the full address and postcode is essential to ensure correct delivery. The phone number of the recipient is also essential. Include your own address and phone number on the outside and inside of your parcel, in case there are any queries during transit. - Correctly completed documentation
It's important to make sure that all necessary documentation is fully and accurately completed for all parcels, to avoid any delay in transit. Make sure the address labels are securely attached to the parcel and are clearly visible.
| Weight of Contents | Grade of Carton |
|---|---|
| Up to 5kg | 200gsm |
| 5kg-10kg | 300gsm |
| 10kg-15kg | 150gsm double wall |
| 15kg-25kg | 200gsm double wall |
| 25kg-30kg | 300gsm double wall |